The Digital Support Consultant supports physicians and their staff in the adoption of new digital tools to help improve the delivery of care to patients. These responsibilities can include:

• Troubleshooting and onboarding: Assisting users with technical issues, system setup, and onboarding to digital platforms.

• Training and education: Delivering group sessions and one-on-one coaching to improve digital literacy and confidence.

• Process improvement: Identifying opportunities to streamline workflows and enhance efficiency through digital solutions.

• Liaison and coordination: Acting as a bridge between healthcare providers and external digital health organizations.

If your request does not fall neatly into one of these categories, please reach out—we are happy to explore how we can assist or connect you with the right supports.

No, the Digital Support consultant does not provide IT support. While both roles may assist with troubleshooting and system set up, the Digital Support Consultant goes beyond technical fixes by offering strategic guidance, training and personalized support to optimize digital processes and improve outcomes.

The Digital Support Consultant provides proactive, user-centered assistance to help you and your teams adopt and effectively use digital tools. The focus is on enhancing user experience, promoting digital adoption and driving continuous improvement in digital workflows.

IT Support typically focuses on maintaining the stability and functionality of technical infrastructure, resolving hardware and software issues and ensuring systems operate smoothly.

Our catchment is south of Steeles, west of Victoria Park, east of Wilson Heights Blvd, and north of Wilson or York Mills Rd with some catchment tracing south along Wilket Creek to Eglinton. Remote support can also be provided to all PCN members.

Should you have questions about our geographic boundaries, please reach out to Edwin directly at PCNDigitalSupport@nygh.on.ca

Yes, here are a few examples of how the Digital Support Consultant collaborates with external partners to help you optimize your use of digital tools.

• Ministry of Health: Support with billing number setup, account updates, and physician enrollment in Patient Enrollment Models.

• OntarioMD: Assistance with Health Report Manager (HRM), Ontario Laboratories Information System (OLIS), and other tools.

• UHN Connected Care: Joint training and support for eReferral and eConsult systems.

• Centre for Effective Practice (CEP): Connection to academic detailing and CME credits on topics such as COPD, Diabetes Mellitus, Anxiety and Depression, and Heart Failure.

• eHealth Centre of Excellence: Access to a variety of digital health tools and resources.

• EMR Vendors: Coordination to resolve EMR-related issues and optimize performance.

• Community Support Services: Connection to relevant community-based digital health initiatives and supports.

1. Submit a request: Complete intake form (below) or email your request to PCNDigitalSupport@nygh.on.ca.

2. Needs assessment: We will reach out within three to four business days to schedule a consultation and discuss your request.

3. Get support: The Digital Support Consultant will provide hands-on support either in-person or remotely to help resolve your issue.

4. Provide feedback: You will receive a link to a short survey to share your feedback and let us know if your issue was resolved.

5. Follow-up: We will follow up in four to six weeks to ensure you are receiving the support you need.